Return & Exchange Policy
At Beautyfice, customer satisfaction is our priority. Due to the nature of fragrance products, we have established the following return and exchange policy to ensure product quality and hygiene.
Return Eligibility
Returns are accepted only if the wrong product was delivered, the item arrived damaged, or you received an incorrect order.
- Return request must be made within 48 hours of delivery.
- The perfume must remain unused and in its original sealed packaging.
- Proof of purchase and order number are required.
Exchange Policy
- Exchange is available for damaged or incorrect items only.
- The replacement will be shipped after our team verifies the returned product.
- Customers must return the original item before the exchange is processed.
Non-Returnable Items
- Opened or used perfumes.
- Products damaged after delivery due to customer handling.
- Items purchased during clearance or promotional sales.
- Gift cards or promotional items.
Refund Policy
If a refund is approved, it will be processed through the original payment method or bank transfer within 5–10 business days after inspection of the returned item.
How to Request a Return
- Contact our Customer Support with your Order Number.
- Share clear photos or videos of the product.
- Our support team will guide you through the return process.
Important: For hygiene and authenticity reasons, Beautyfice cannot accept returns or exchanges for opened, used, or tested perfumes unless the product is damaged or supplied incorrectly.